Strategic Technology Partners

Talisma strategically partners with leading technology providers to offer innovative solutions that integrate with Talisma software. Typical integration points are with Customer Relationship Management (CRM) systems, helpdesk applications, and other collaborative products.

IBM Content Management and Discovery software integrates and delivers critical business information that offers new business value, on demand. The software and solutions support multiple information types, such as images, documents, e-mail, Web content, e-records, and multimedia , and provide the appropriate content, based on user intent and relevancy. The IBM Content Management and Discovery portfolio is designed to help transform business with improved productivity and streamlined compliance. IBM WebSphere Content Discovery Server solutions provide a powerful set of capabilities that help organize business processes by getting the right information to the right people at the right time. By blending the IBM WebSphere Content Discovery Server into the Talisma CIM suite, users gain enhanced search, access, and retrieval of contact center information along with intelligent response capabilities to ultimate save time and money, and ensure consistency of customer experience across all interaction channels.

Onyx is a leading global provider of CRM software and services. Onyx delivers technology and best practices that foster loyalty and ensure success by connecting and powering a company's entire business world, including employees, customers, partners, and shareholders. Talisma Knowledgebase expands the capabilities of Onyx CRM software by enabling agents to find relevant answers to customer inquiries easily and quickly within the Onyx system.

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. Talisma Knowledgebase extends the capabilities of the HP solutions by providing a knowledge content authoring and management platform that enables IT Helpdesk personnel to more efficiently and rapidly resolve problems while addressing questions with relevant and accurate answers. Talisma Knowledgebase extends the capabilities of the HP solutions by providing a knowledge content authoring and management platform that enables IT Helpdesk personnel to more efficiently and rapidly resolve problems while addressing questions with relevant and accurate answers.

The Remedy Action Request System provides a consolidated Service Process Management platform to automate and manage service-related business processes through a complete suite of Service Management applications, including IT Service Management and Customer Service and Support solutions. With its request-centric, workflow-based architecture, AR System is optimized for efficiencies in Service Management business process delivery, and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. AR System is compatible with existing IT infrastructures, and includes intuitive integration capabilities, including support for Web Services. The integration between Remedy's AR System and the Talisma Knowledgebase provides Remedy users with a scalable, efficient, and seamlessly integrated knowledge management solution for complete knowledge content authoring, along with flexible self-service options designed to deliver rapid problem resolution.

RightAnswers provides custom and packaged knowledge for technology support that includes popular business applications and integrates with many leading support solutions. Talisma Knowledgebase combined with RightAnswers Knowledge Paks gives help-desk analysts and end-users immediate access to the knowledge they need. With in-depth information at their fingertips, analysts guide customers accurately and efficiently and end-users conveniently find their own answers.

Salesforce.com is the market and technology leader for on-demand customer relationship management (CRM). The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. Talisma's configurable Knowledgebase product integrates with salesforce.com's technology to create a support center via a company's customer service Web site. With keyword, natural language, and Boolean searches, customers can find immediate answers to their questions. If information is sought but not found, customers can conveniently open a case in salesforce.com from the same portal, deflecting inbound calls to the contact center.