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"After evaluating various industry offerings, Talisma demonstrated a more superior product, backed by a sophisticated and knowledgeable support staff. We look forward to the improvements that Talisma will make to our customer service system."
- Lark Will, Senior VP of Customer Service of Fidelity National Financial |
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"Our stagnant data was limiting our consultants' ability to effectively serve our members. For years we've worked hard to manage our information effectively, and after seeing Talisma's solution and expertise, we knew that we had the opportunity to take a big step forward. BECU is very excited to be working with Talisma to improve our service to our members."
- Marc Healy, Director of Member Solutions, BECU (Boeing Employees Credit Union) |
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"There are a number of vendors saying that their product is the solution to every customer service issue that exists today, and many fall short of what they claim. Talisma is one company that can deliver on their promise. Talisma Knowledgebase has exemplified the necessary tools that will make our customer service reps more successful, and help us improve our overall company image."
- David Kallman, IT Manager of See's Candies |
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"Our customer base has expanded rapidly during the last few years, and we knew that our challenge was to not lose sight of our customer focus and high level of customer communication. We were looking for an affordable, feature-rich solution that would improve our ability to quickly share knowledge among our employees, agents and customers."
- Bruce Chatterley, CEO of Speakeasy |
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"Talisma Campaign allows us to rapidly implement targeted, personalized communication campaigns to hundreds of thousands of music fans across the United Kingdom, Belgium, Finland, Holland, and Sweden."
- Rob Mason, European IT Director at Clear Channel Entertainment |
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"Talisma clearly provides EPSON with the solution needed to meet and exceed our customer service level commitments. Talisma solutions allow us to further push the capabilities of our e-service and self help strategy, blended with the other channels of communication."
- Epson |
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"In order to comply with the federal requirements, potential porting failures will need to be resolved extremely quickly. In addition to managing porting requests and tracking progress via multiple channels, it will also provide easy queries and reports to promote continuous improvement."
- Nextel |
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"In the first six months using Talisma, we increased our number of "repeat" buying customers by 200 percent. By nine months, we reached 300 percent."
- Tupperware |
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"At Nutrisystem.com, we were able to integrate Talisma with its other proprietary systems, allowing the home agents quick and easy access to customer records. Because of the scalability, we do not have to bring people inside and purchase additional computers. It really makes a difference."
- Nutrisystem.com |
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"We evaluated a variety of solutions and vendors. We chose Talisma because the solution enables us to improve our customer service and customer experience while reducing our support costs."
- Tim Nguyen, Manager of Technical Training and Tools Development at Quantum Corporation |
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" The Talisma email solution guarantees that our guests' requests are addressed in a personable and timely manner, as consumers expect emails to be treated as promptly as phone calls. Talisma empowers us to do this."
- Diana Rodriguez-Velazquez, Director, Internet and Database Marketing at Carnival Cruise Lines |
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"We are amazed by the productivity gains that we've realized using Talisma. Our adoption rate for email support has more than tripled, and for the first time in Chronicle's history, we've virtually eliminated overtime among the support staff."
- Chronicle of Higher Education |
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"Talisma dramatically impacts our ability to strategically advance our customer service offerings."
- Cooper Tires |
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"Because of the familiarity with Microsoft Outlook and Microsoft Word, the training of my staff following implementation of Talisma was much less cumbersome than expected. This made it easier for the Viewer Services Representatives to adjust to a new system."
- Scripps Networks |
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"Talisma's solution has provided us the ability to strengthen our relationship with subscribers, members and customers by significantly decreasing our response time to urgent arthritis related questions while cutting our costs in more than half."
- National Arthritis Foundation |
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"The knowledge management software is very easy to use and enables us to share common solutions with our retail branches in a cost effective manner. We are pleased with Talisma's support."
- Mark Smith, Manager of IT & Business Support at St.George Bank |
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"We are in the process of establishing a dynamic customer knowledgebase that is being built up by actually learning from customer interactions, which is a tremendous opportunity to track customers' needs and interests. We're delighted Talisma is opening local offices."
- Yarra Valley Water, Australia |
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"Talisma is the foundation that supports all of our interactions. Talisma helps us identify exactly who is calling and gives us rapid access to a complete history of interactions enabling us to deal with their enquiry more effectively."
- Alan Bailey, Xchanging's Head of Sales at HR Services |
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