| Headline | Date |
| Website 'not just about looks' -Companies looking to interact with customers over the internet need a web site that not only offers an impressive but... | May 15, 2008 |
| User-generated content 'to boost ad revenues' -Advertising revenue generated from user-generated content is set to rise at a "surprising rate" as more consumers set... | May 15, 2008 |
| Businesses "wide open" to Web 2.0 security risks -Businesses looking to capitalise on the customer relationship management (CRM) benefits of social networking websites... | May 15, 2008 |
| YouTube introduces "buzz targeting" ads -Social networking site YouTube is giving businesses the chance to boost their customer interaction by allowing them to... | May 14, 2008 |
| Coupon and comparison sites 'see traffic rise' -Websites offering customer relationship management incentives such as coupons or price comparison searches have seen a... | May 14, 2008 |
| Make online customer services a great user experience, says expert -A "great user experience" is the best way for websites to attract and keep customers, the UK-based web design company... | May 14, 2008 |
| Test loyalty schemes before launching, businesses told -Companies need to collect "a huge amount" of consumer data and ensure they have thoroughly tested their model before... | May 13, 2008 |
| Google Friend Connect to make web "one enormous social network" -Opportunities for customer interaction and customer relationship management (CRM) on the web could increase after the... | May 13, 2008 |
| Online shoppers "actively gather" product information -Brief descriptions on an e-retailer's website are "not enough" to convince online shoppers to buy, with many actively... | May 13, 2008 |
| Consumers on the look-out for original loyalty programmes, expert says -Loyalty programmes should offer something original, exciting and tempting in order to attract the interest of... | May 12, 2008 |
| Marketing importance 'is in ROI not hits' -Companies using web advertising solutions such as email marketing need to be aware that it is return on investment... | May 12, 2008 |
| Companies to extend services using mobile technology -Businesses currently taking advantage of the internet to offer customer service and support could see the range of... | May 12, 2008 |
| Mobile VoIP technology 'one of the future' -Mobile phones in the UK are yet to fully benefit from the use of Voice over Internet Protocol (VoIP) technology, which... | May 9, 2008 |
| Outsourced helpdesks: It is all about 'cost savings versus customer satisfaction' -Customer satisfaction must play a key role in deciding whether to outsource call-centre services to an offshore... | May 8, 2008 |
| Businesses missing out on customer data from social networks, survey says -Information from social networks could be a very useful source of customer insight and at the moment businesses are... | May 8, 2008 |
| Teamwork is key to CRM strategy success, expert says -Teamwork is essential if any CRM strategy is going to work, according to the founder of a management consulting company... | May 7, 2008 |
| Expert offers strategy tips for VoIP rollout -Useful advice for companies intending to rollout a Voice over Internet Protocol (VoIP) service is offered by technology... | May 7, 2008 |
| Company wins email marketing award -OTOlabs was honored with a silver award in the Best Consumer Non-Email Opt-in Messaging category at the... | May 6, 2008 |
| Expert highlights importance of online presence for healthcare firms -Important search engine marketing plans for healthcare businesses are to be discussed by the CEO of Oneupweb, Lisa... | May 6, 2008 |
| Marketing initiatives 'supported' by use of Web 2.0 -A young workforce who asks for seamless, real-time interaction on the web has prompted companies to allow the use of... | May 2, 2008 |