Talisma Phone

Merge Customer Data to One System and Improve Customer Satisfaction

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Talisma Phone empowers companies to cost-effectively merge data from disparate sources and thread the entire interaction history into one comprehensive system. Agents can instantly see all previous contacts and relevant data from other data sources to help build on previous interactions. Productivity increases while transfers and callbacks decline. This holistic customer view not only improves customer satisfaction, it truly enables long-lasting relationships. Companies can further improve information access with scripts and an optional Talisma Knowledgebase.


Customer View	Company appears as a unified organization that knows its customers Calls are routed to the proper agent automatically, putting the right agent in front of the caller the first time without transfers Communication is personalized, increasing satisfaction and loyalty


Agent View	Reduced hold times and multi-application look-ups with all relevant data in one window Scripts and optional knowledge base integration produces instant information access Comprehensive, real-time displays and historical information help determine call center resource management

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