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With over 1.2 billion Internet users worldwide in 2007, online retail has seen unprecedented growth over the last decade. Most retailers have taken advantage of this lucrative arena and have created a presence on the Internet, targeting the immense buying power of worldwide online shoppers. However, in this expanding, commoditized online marketplace, retailers must ensure differentiation to keep Internet users from abandoning their website and drifting to a competitor.
"Talisma Knowledgebase is one of the tools we employ to ensure our customers’ systems are up and running so they can focus on driving flower sales"
- David Sluder
Vice President, Teleflora |
Key Benefits:
- Reduce Shopping Cart Abandonment
- Increase Cross Sell and Up Sell Rates
- Provide Real Time Assistance at the Point of Need
- Increase Conversion Rates
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With Talisma Solutions for Online Retail, online retailers can increase customer satisfaction and drive sales by assisting customers and engaging high-value prospects at the point of need. Talisma Solutions for Online Retail allows retailers to:
- Provide website visitors the communication channel they prefer – they can chat, email or utilize self service via the knowledgebase
- Increase cross-sell and up-sell rates by enabling agents to push relevant, timely and personalized offers to the right customer at the right time
- Achieve higher First Contact Resolution with a flexible rules engine
- Manage website activity in real time with tactical dashboards and big-picture strategic reports
- Increase customer satisfaction with immediate and effective support
Customer Success: Talisma Expertise with Retail Solutions
- Increased number of repeat buyers by 300%
- Improved internal training and personalized support
- Customer ratings climbed higher than top competitor
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- 1,000 agents utilizing knowledge base
- Thousands of documents imported to knowledge base in 6 weeks
- Calls are now answered within 30 seconds
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 Download Retail Solutions Case Studies and White Paper
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